Frequently Asked Questions About Your Legal Rights
Yes. Contact our support team with your request and confirm your account email. We'll compile all personal data associated with your account — including registration details, transaction history and device information — and send it to you within 14 business days.
Your account remains active where local law permits. We don't charge inactivity fees. Your balance stays in your wallet. If you want to close the account permanently, you can request closure through your account settings at any time.
We use your deposit records, account email and the device you registered from to verify your identity. In some cases, we may request additional information such as a government ID photo. Verification usually completes within two hours during business hours.
Open live chat in the lobby or email support immediately with your transaction reference and account ID. We investigate unauthorised transactions and process refunds within five business days if fraud is confirmed.
We retain your full transaction history and account records for seven years to comply with financial regulations. You can view your deposit and withdrawal records anytime in your account history tab.
You can close your account through your profile settings, and we'll begin the closure process within 48 hours. Local law may require us to retain certain records for a set period, but we delete all other data once the retention window expires.
The complete terms, privacy policy and dispute resolution procedure are linked in your account settings and in the footer of every page on eyangtoto. You can download them anytime or request a copy from support.
